Refund policy

Cancellation and Returns – Tailored Products

All car mats, other than standard black mats with a black trim, are classed as tailored products and are manufactured to an individual customer’s requirements / specifications. Tailored products that have been customised from the standard black mat with black trim cannot be returned, refunded or exchanged if ordered in the wrong size, with incorrect fixings or if the order has been placed for the wrong make / model / or year.

Made to order / tailored products are not covered by the Distance Selling Regulations (DSR). For clarification - any car mat set, other than Standard Black Carpet with Black Trim, is a Customised /Tailored Product, made to the Customers Specification and cannot be returned or exchanged.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.   We have a no quibble return and refund policy where we are at fault.

Payments Refunds

Payments are processed securely.  We do not hold any of your card details and it is not possible for us place more than one transaction. In the event that you make a duplicate transaction on the site, please login to the site and cancel the order to prevent us processing both orders.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming the dispatch of your order, and there will be no contract between us.

We aim to process refunds promptly and guarantee that refunds will be made within 28 days.